特定商取引法に基づく表記 / Act on Specified Commercial Trade

最終更新日 / Last updated: 2026-03-23

日本語の後に英語表記を記載しています。/ English follows Japanese in each section.
販売事業者
Seller
【English】 Torekavault
所在地
Business Address
【English】
Postal Code 283-0802
Togane 589-16, Togane City, Chiba Prefecture
Japan
連絡先
Contact Information
【English】
Email: admin@torekavault.com
Phone: Information disclosed upon request.
Hours: Weekdays 10:00–15:00 (JST)
  • Please contact us primarily via email.
  • Inquiries outside business hours will be handled from the next business day.
運営責任者
Responsible Manager
【English】 Himeno Bird
販売価格
Sales Price
【English】 Displayed on each product page
商品代金以外の必要料金
Additional Fees
【English】
  • Shipping fees (see Shipping Policy)
  • Convenience store payment fee (if applicable)
  • (Overseas) Customs duties/import taxes (if charged, paid by customer)
お支払い方法
Payment Methods
【English】
  • Credit Card (VISA / MasterCard / JCB / AMEX, etc.)
  • Convenience Store Payment
  • Bank Transfer (Wise)
Payment Deadlines
  • Credit Card: Charged at checkout completion
  • Convenience Store: Within 2 days after order confirmation
  • Bank Transfer (Wise): Within 2 days after order confirmation
You can pay using Wise via the following link:
https://wise.com/pay/business/0i39h4

Please enter your order number (starting with “tcgv”) in the description field so we can identify your order.
If the order number is not provided, there may be a delay in confirming your payment.
If payment is not confirmed by the deadline, the order may be canceled automatically.
引渡時期（発送時期）
Delivery / Shipping Time
【English】
Orders ship within 3 business days after payment is confirmed.
* Delays may occur due to peak seasons, weather, or carrier issues.
返品・交換・キャンセル
Returns / Exchanges / Cancellations
【English】
■ Customers in Japan
  • Returns/exchanges for customer convenience are generally not accepted.
  • If the issue is due to our error (wrong/defective item), we will cover return shipping and handle replacement/refund.
  • Please contact us within 7 days of delivery.
■ Customers outside Japan
  • Returns/exchanges for customer convenience are generally not accepted.
  • If confirmed to be our fault, we will assist according to our instructions.
  • Please contact us within 7 days of delivery.
Return Procedure
  1. Email us with your order number, details, and reason.
  2. Wait for our confirmation and return instructions before shipping.
  3. After inspection, we will process a refund or ship a replacement.
配送方法
Shipping Methods
【English】
  • Japan Post (e.g., Yu-Pack / Click Post / EMS)
  • Domestic courier (e.g., Yamato)
  • International courier (e.g., Yamato TA-Q-BIN)
許認可・資格
Qualifications & Licenses
【English】
Antique Dealer License: No. 441200001714
Issuing Authority: Chiba Prefectural Public Safety Commission
その他（注意事項）
Other Notes
【English】
  • We do not consolidate shipments across multiple orders.
  • Cancellations/changes after order confirmation are generally not accepted.
  • If stock status is incorrect, we may refund the affected item(s).
  • Orders may be canceled in case of obvious pricing errors.
  • For carrier incidents/delays, please contact the shipping company directly.
日本語：本ページは特定商取引法に基づき表示しています。内容は予告なく変更する場合があります。
English: This page is provided in accordance with the Act on Specified Commercial Transactions. Content may change without notice.